Client Success Manager

About Metix AI

• Metix AI, formerly OpenJobs AI, is a Silicon Valley-based AI recruiting company building Mira, an autonomous AI recruiter that manages the full-cycle hiring process from job understanding and candidate search to personalized outreach and interview scheduling.
• We have raised $5.5M across two oversubscribed seed rounds within six months, backed by investors including Rsquared Investment, LongRiver Investments, Fengshion Capital, and technology executives. Our customers include high-growth technology companies and multinational businesses across social commerce, generative AI infrastructure, robotics, and other emerging sectors.
• Unlike traditional HCM or ATS software, Metix AI is focused on delivering hiring outcomes, not just workflow tools. Mira is built on a vertical recruiting model and agent architecture, powered by a feedback loop from real hiring signals such as candidate replies, interviews, offers, hires, and retention.
• Mira now covers talent profiles across 190+ countries and has helped customers shorten hiring cycles, schedule first-round interviews faster, and reduce repetitive recruiting work. We are also partnering with Deel to connect recruiting, EOR, and global payroll capabilities for companies hiring across borders.
• We are now expanding our North America commercial team across sales, GTM, and client success. As more founder-led sales conversations turn into real customers, we need someone who can own the next step: understand the client, decide what needs to happen, and coordinate the right people until the work is actually moving.
• This role sits between client success, recruiting delivery, HR Tech, and early GTM. It is not a polished account management job with a playbook waiting for you. You will help build the playbook.

What you'll do

• Own client handoff after founder or sales conversations, clarify what the customer actually needs, and turn loose next steps into concrete action.
• Manage day-to-day client communication across recruiting services, talent search, HR Tech product usage, and follow-up support.
• Route each opportunity correctly: some clients need recruiting delivery, some need product onboarding, some need deal support, and some need a mix of all three.
• Coordinate with U.S.-based founders, sales, and client contacts, as well as China-based recruiting and delivery teams.
• Learn the Metix AI product and service model deeply enough to explain it clearly, answer practical questions, and help clients move forward.
• Track account status, next steps, risks, feedback, and expansion opportunities in a structured way.
• Join client meetings, founder meetings, Bay Area events, and community activities when useful.
• Help turn repeated client questions and delivery patterns into a repeatable client success process.

Who you are

• Based in the San Francisco Bay Area or willing to relocate. This is an onsite-first role.
• 1 to 5 years of experience in client success, account management, recruiting, headhunting, HR Tech, B2B SaaS, BDR/SDR, or sales support.
• You understand recruiting, HR, or talent acquisition well enough that a client problem does not sound abstract to you.
• You are strong with clients: responsive, clear, organized, and calm when several things are moving at once.
• You can work with ambiguity. If a founder says "this client may need recruiting, product, or both," you can ask the right questions and create order.
• You have enough sales instinct to recognize account potential, but you do not need to be the person closing every new deal.
• Mandarin-English bilingual ability is a strong plus, given our cross-border client base and delivery teams.
• You are genuinely curious about AI, recruiting, and how the recruiter role will change.

Bonus points

• Experience in recruiting, staffing, executive search, or HR Tech.
• Experience as a client success manager or implementation partner for a SaaS product.
• Bay Area HR, recruiting, founder, or startup network.
• You have worked in a small startup where there was no clean boundary between sales, operations, and customer success.
• You already use AI tools in your own workflow.

This may not be for you if

• You need a mature CS playbook, clean handoff process, and fully built internal team before you can move.
• You only want to manage accounts after everything has already been sold, scoped, and documented.
• You dislike switching between client calls, internal coordination, recruiting details, and product questions.
• You are not comfortable being judged by follow-through.

Compensation

Expected base compensation is USD 75,000 to 120,000 per year, depending on experience, role scope, and fit. Performance-based bonus or commission may be available depending on business contribution.