Start with the five-company bench contrast before outreach
Twilio 252, Datadog 176, Cloudflare 96, MongoDB 25, Stripe 15: five records add to 564. Customer Success Manager and Solutions Engineer stay outside this page's scope.
One seat only: Support Engineer
The seat is spelled-out Support Engineer only; Senior joins the same family. Five exclusive homepage records total 564 as of 2026-09-28 PT.
Key takeaway · How to cite
Denominator: sum of current Support Engineer profiles across five exclusive company homepage records, as of 2026-09-28 PT.
Anchor host Twilio maps 252
Twilio sets the top of the range. Its own exclusive company homepage record, www.twilio.com, carries 252 current Support Engineer profiles as of 2026-09-28 PT. Nobody else in the pack comes close, and because the record is exclusive to Twilio, that 252 is not inflated by acquired or parent brands.
View data
| Name | Value |
|---|---|
| Twilio | 252 |
| Datadog | 176 |
| Cloudflare | 96 |
| MongoDB | 25 |
| Stripe | 15 |
Denominator: current profiles on the Twilio exclusive homepage record (www.twilio.com) matching Support Engineer / Senior Support Engineer, as of 2026-09-28 PT.
Second anchor Datadog maps 176
Datadog follows on its own exclusive company homepage record, www.datadoghq.com, with 176 current Support Engineer profiles as of 2026-09-28 PT. Against Twilio, this rung is narrower under the same seat definition; the difference is bench depth rather than a different scope.
Denominator: current profiles on the Datadog exclusive homepage record (www.datadoghq.com) matching Support Engineer / Senior Support Engineer, as of 2026-09-28 PT.
Mid records Cloudflare 96 and MongoDB 25
Cloudflare holds the mid band with 96 current profiles on www.cloudflare.com, and MongoDB follows with 25 on www.mongodb.com, both as of 2026-09-28 PT. The mid band is often the most under-read rung.
Denominator: current profiles on Cloudflare (www.cloudflare.com) and MongoDB (www.mongodb.com) exclusive homepage records matching Support Engineer / Senior Support Engineer, as of 2026-09-28 PT.
Tail record Stripe maps 15
Stripe closes the tail with 15 current Support Engineer profiles on its own exclusive company homepage record, www.stripe.com, as of 2026-09-28 PT. A tail bench is not a dismissal: for hiring moves that need a precise seat picture, 15 is still a reachable, comparable pool.
Denominator: current profiles on the Stripe exclusive homepage record (www.stripe.com) matching Support Engineer / Senior Support Engineer, as of 2026-09-28 PT.
Five homepage records total 564
The pack total is 564 current Support Engineer profiles, the sum of the five exclusive company homepage records: 252 + 176 + 96 + 25 + 15 = 564, as of 2026-09-28 PT. Because the five records do not overlap on the seat being counted, the total is a clean addition.
View data
| Name | Value | Share |
|---|---|---|
| Twilio | 252 | 44.7% |
| Datadog | 176 | 31.2% |
| Cloudflare | 96 | 17.0% |
| MongoDB | 25 | 4.4% |
| Stripe | 15 | 2.7% |
Denominator: sum of current profiles across five exclusive company homepage records, as of 2026-09-28 PT.
Outside seats: Customer Success Manager and Solutions Engineer
Customer Success Manager and Solutions Engineer titles remain outside the 564. They may sit beside Support Engineer on the same org chart, but the pack counts only the one spelled-out seat, so the total stays traceable to five exclusive company homepage records as of 2026-09-28 PT.
Denominator: sum of current Support Engineer profiles across five exclusive company homepage records; Customer Success Manager and Solutions Engineer sit outside this denominator, as of 2026-09-28 PT.
Methodology
Counting rule for this chapter. Every figure is a count of current profiles on one named company's own exclusive homepage record — Twilio, Datadog, Cloudflare, MongoDB, Stripe — never a rolled-up parent entity. The seat is kept deliberately narrow: spelled-out Support Engineer, with Senior counted in the same family. All numbers share a single as-of date, 2026-09-28 PT. Source: Metix AI.
| Metric | Value | Denominator |
|---|---|---|
| Twilio | 252 | current profiles on the Twilio exclusive homepage record (www.twilio.com) matching Support Engineer / Senior Support Engineer |
| Datadog | 176 | current profiles on the Datadog exclusive homepage record (www.datadoghq.com) matching Support Engineer / Senior Support Engineer |
| Cloudflare | 96 | current profiles on the Cloudflare exclusive homepage record (www.cloudflare.com) matching Support Engineer / Senior Support Engineer |
| MongoDB | 25 | current profiles on the MongoDB exclusive homepage record (www.mongodb.com) matching Support Engineer / Senior Support Engineer |
| Stripe | 15 | current profiles on the Stripe exclusive homepage record (www.stripe.com) matching Support Engineer / Senior Support Engineer |
Ask Metix to run the same map on your names
The published pack is fixed at 564 across the five exclusive company homepage records; the same single-seat scope can be applied to a different company record for your next hiring decision.
FAQ
- Why these five companies and not other Support Engineer employers?
- Because each of the five — Twilio, Datadog, Cloudflare, MongoDB, Stripe — has its own exclusive company homepage record, so its bench can be counted directly. Together they hold 564 current Support Engineer profiles across the five exclusive company homepage records as of 2026-09-28 PT.
- Does the total of 564 include Customer Success Manager or Solutions Engineer titles?
- No. The 564 is the sum of current Support Engineer profiles on the five exclusive company homepage records (252 + 176 + 96 + 25 + 15) as of 2026-09-28 PT; Customer Success Manager and Solutions Engineer titles are counted outside this seat.
- Why does Twilio sit at 252 while Stripe sits at 15?
- The counting rule is identical for both: current Support Engineer profiles on each company's own exclusive homepage record as of 2026-09-28 PT. Twilio's record holds 252 and Stripe's holds 15, so the gap reflects bench depth rather than a different scope.
- Can this same Support Engineer seat cut be remade for a company outside the published 564-person pack?
- Yes. The published support engineering peer pack stays fixed at 564 across the five exclusive homepage records as of 2026-09-28 PT, and the same spelled-out Support Engineer seat can be applied to another company record on request.
Request the support engineering peer pack (five names · 564 current people)
The same methodology can export mapped current Support Engineer profiles at Twilio, Datadog, Cloudflare, MongoDB, Stripe, or rerun a custom peer pack on your target companies.
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