ITSM / service management vendor bench ledger
Read the ledger first: absolute depth and share are separate, as of 2026-11-05 PT.
| Vendor | Current Software Engineer | Share of bench |
|---|---|---|
| Atlassian | 4,899 | 42.8% |
| ServiceNow | 4,583 | 40.1% |
| Freshworks | 966 | 8.4% |
| Ivanti | 552 | 4.8% |
| SolarWinds | 260 | 2.3% |
| BMC | 181 | 1.6% |
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Atlassian leads, but how concentrated is the bench?
The top two are 82.9%; the tail is BMC at 181. Prefer the lead this week; keep the second as control.
Data & notes
| Name | Value | Share |
|---|---|---|
| Atlassian | 4,899 | 42.8% |
| ServiceNow | 4,583 | 40.1% |
| Freshworks | 966 | 8.4% |
| Ivanti | 552 | 4.8% |
| SolarWinds | 260 | 2.3% |
| BMC | 181 | 1.6% |
Read vendor depth and concentration
The named list covers the companies and titles on this page. Leave the companies and the spelled-out titles as they are.
Key takeaway · How to cite
Data & notes
| Name | Value | Share |
|---|---|---|
| Atlassian+ServiceNow | 9,482 | 82.9% |
| Freshworks+Ivanti+SolarWinds | 1,778 | 15.5% |
| BMC | 181 | 1.6% |
Current Software Engineer by vendor
Atlassian 4,899; ServiceNow 4,583; Freshworks 966; Ivanti 552; SolarWinds 260; BMC 181. As of 2026-11-05 PT.
Data & notes
| Name | Value |
|---|---|
| Atlassian | 4,899 |
| ServiceNow | 4,583 |
| Freshworks | 966 |
| Ivanti | 552 |
| SolarWinds | 260 |
| BMC | 181 |
| Vendor | Current Software Engineer | Share of bench |
|---|---|---|
| Atlassian | 4,899 | 42.8% |
| ServiceNow | 4,583 | 40.1% |
| Freshworks | 966 | 8.4% |
| Ivanti | 552 | 4.8% |
| SolarWinds | 260 | 2.3% |
| BMC | 181 | 1.6% |
Atlassian: absolute depth vs share
Absolute and share leads can differ; here the lead is Atlassian.
Data & notes
| Category | Current profiles | Share of bench % |
|---|---|---|
| Atlassian | 4,899 | 42.8 |
| ServiceNow | 4,583 | 40.1 |
| Freshworks | 966 | 8.4 |
| Ivanti | 552 | 4.8 |
| SolarWinds | 260 | 2.3 |
| BMC | 181 | 1.6 |
What it means for ITSM / service management Software Engineer vendor bench / how to use it
- To choose build versus buy, read the 82.9% top-two concentration, not only the 11,441 total.
- The tail, BMC, has only 181 profiles and is not a primary supply.
Cut stays on measured ITSM / service management vendors
The cut is current Software Engineer counted on each vendor's own record; each vendor needs at least 12 profiles. The total sums included vendors, not company headcount. Vendors not listed here were not measured. As of 2026-11-05 PT.
As of 2026-11-05 PT · Source: Metix AI
Notes & method
Methodology
Each cell is current Software Engineer profiles on that vendor's own homepage record, as of 2026-11-05 PT. Only vendors at 12 or more profiles are included, and the total is their sum. Source: Metix AI.
FAQ
- Who is counted in the ITSM / service management vendor bench?
- Vendors are counted on their own records for Software Engineer, dated 2026-11-05 PT. Only vendors with at least 12 profiles are in the bench.
- Is the ITSM / service management total company headcount?
- The total is the sum of the included vendor records, not company headcount. The lead vendor is Atlassian at 4,899, inside 11,441.
- Who uses the ITSM / service management vendor bench?
- Use it when the choice is which vendor bench to hire from. This cut is the ITSM / service management vendor set.
- Where do the ITSM / service management figures come from?
- Read the bench as of 2026-11-05 PT. Published by Metix AI.
Request the ITSM / service management Software Engineer vendor list
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